CASE MANAGER - Domestic Violence at Transitional House

40 hours Full Time Non-Exempt

Hiring Range: $21.90 - $26.76 per hour (5% pay differential for fluent Spanish, Cantonese, Mandarin, Hindi, or Tagalog bilingual language skills) General Responsibilities: Directly reports to the Transitional Housing Coordinator, the Case Manager is responsible for assisting clients with exploring employment options in order to assist clients towards self-sufficiency; this may include working to address clients’ records; job training, placement and salary increase. The case manager will help clients in accessing city and state benefits and community resources in a sensitive, non-judgmental, informative, and effective manner. Additionally, the case manager will assist with House Meetings and Life Skill Classes, as well as other duties-as assigned pertaining to case management, office and phoneline. General Requirements: Two years minimum experience with computers, one year in a non-profit setting; knack for detailed work; experience working alone.  Ability to work independently, manage time and tasks effectively.  Knowledge of homelessness, violence toward women and children, and resources in Alameda County preferred.  Completion of Agency Training within 6 months of employment.  

AREAS OF RESPONSIBILITY

I.      HOUSING

• Work with Transitional Housing clients to obtain safe housing.
• Work with affordable housing coordinators at other programs to find and help clients obtain housing.
• Maintain up-to-date client family information and services records on a computerized data base and generate reports for funding sources, monitoring and evaluation purposes. Protect client information.
• Work with clients as needed until they are successfully placed in safe housing. Afterwards by request.

II. DIRECT SERVICE 

• Complete agency 70-hour DV/SA training as soon as possible if this training has not already been obtained.
• Handles crisis line calls.
• Screen and interview potential residents and, when appropriate, processes intakes.
• Provides counseling, advocacy, information and referral, and crisis intervention for clients.
• Conduct job readiness and life skills groups at the transitional house and provide advocacy for clients, develop job readiness service and post-employment intervention.
• Develop a list of employers who offer job opportunities for Tri-Valley Haven clients.
• Assist clients with long term safety planning for self-sustainability.
• Reports to Transitional Housing Coordinator about current client and program progress.
• Enforce house rules, maintain client safety and safety of the premises.
• Serve as back-up for crisis line volunteers and the shelter in rotation with other staff.

III.       GENERAL TASKS 

• Attend meetings as needed.
• Accurate and timely reporting of hours worked.
• Participate in community fund raising and special events as required.
• Makes community education outreach presentations as needed.
• Must have a valid California driver license and an insured automobile that employee will use as necessary for agency related business, including transportation of clients.
• Must maintain a good Motor Vehicle Record (MVR) in order to be able to drive for the agency.

IV. OTHER TASKS AS ASSIGNED BY THE LEAD CASE MANAGER, DIRECTOR OF DOMESTIC VIOLENCE SERVICES, AND/OR THE EXECUTIVE DIRECTOR WITHIN THE SCOPE OF TRI-VALLEY HAVEN’S MISSION. V. ADA ESSENTIAL TASKS

• Working alone
• Working in high stress situations
• Working in emergency situations
• Working off-shift/rotating schedule
• Good reading vision
• Sitting
• Good communication skills
• Specific knowledge or education
• Learning ability
• Operation of motor vehicle
• Good distance vision
• Ability to speak clearly
• Ability to discriminate speech
• Reasoning and thinking skills
• Ability to problem solve
• Typing or keyboarding skills
• Lifting 10 to 20 pounds
• Carrying 10 to 20 pounds

General Responsibilities: Under the direct supervision of the Lead Sexual Assault Services Advocate, the Sexual Assault (PREA) Advocate will spend their time providing advocacy and crisis counseling to incarcerated survivors, while meeting OES-SA contract requirements. The Sexual Assault (PREA) Advocate will also co-facilitate sexual assault support groups through psychoeducation and art within jail and/or prison facilities. General Requirements: Bachelor's degree with one year's experience working with survivors of sexual assault.  One-year experience in a non-profit setting. Excellent writing ability; public speaking skills; intermediate to advanced computer skills. Ability to work independently, manage time and tasks effectively.  Knowledge of violence toward women and children issues.  Bilingual/ Fluent Spanish preferred.  Completion of Agency Training within 6 months of employment (if not before).

AREAS OF RESPONSIBILITY

I. OUTREACH AND CLIENT RESOURCES A. Responsible for outreach within the jail/prison and to sexual assault survivors. Assist with SA training and represent Tri-Valley Haven in a professional manner to the community. II. CLIENT ADVOCACY A. Provide assessment and direct services to victims of sexual assault in detention facilities. B. Practice and maintain professional boundaries with clients at all times. C. Provide ongoing advocacy and case management services to sexual assault clients and their significant others in the community, within the jail system, and at Tri-Valley Haven sites. D. Accompany clients to social service, court and other appointments, as needed. E. Respond to crisis line calls and serve as back-up for the crisis line. F. Provide advocacy and support on SART (Sexual Assault Response Team) calls at Highland (Oakland) and Washington (Fremont) hospitals. G. Conduct and/or assist support groups for survivors of sexual assault. H. Responsible for complying with all laws, CPS reporting, elder abuse reporting, 5150 laws and suicide assessment. III. COMMUNICATIONS A. Assist with blog posts as needed. B. Assist with special events coordination, such as Sexual Assault Awareness Month and Domestic Violence Awareness Month Activities. C. Participates in yearly Tri-Valley Haven events in and around the community. IV. COMMUNITY EDUCATION A. Conduct presentations as needed within the jail/prison facilities. B. Schedule and complete one ride-along per year with officers from local law enforcement agencies. V. GENERAL TASKS A. Maintain Sexual Assault Advocate Status by attending at least 8 in-service trainings per year, and provide advocacy services as needed in conjunction with community presentations. B. Must pass background clearance to enter jail/prison/detention centers. C. Attends all department and mandatory organization meetings. D. Participates in community fundraising and special events as needed. E. Must have a valid California driver’s license and an insured automobile that employee will use as necessary for agency related business, including transportation of clients. F. Must maintain a good Motor Vehicle Record (MVR) in order to be able to drive for the agency. G. Must be vaccinated. H. Must be within 45-minutes of SART calls at Highland and Washington Hospitals. Hiring Range: $21.90- $26.76 per hour (5% pay differential for fluent Spanish, Cantonese, Mandarin, Hindi, or Tagalog bilingual language skills)

General Responsibilities: Under the supervision of the Executive Assistant, the Facilities Coordinator will manage the facilities and grounds of all Haven program sites; will plan, budget and schedule facility maintenance/modifications while ensuring compliance with government health and safety standards. The Facilities Coordinator will also be responsible for advising senior management on capital projects, as well as managing projects to ensure compliance with budget and contracts. The Haven has seven sites, and these would fall under the purview of the Facilities Coordinator. Four of these sites are residential and therefore have a consistent need for maintenance and repairs. There is also a Capital project in the pipeline and the facilities coordinator will be fully involved in the project. General Requirements: Bachelor’s level of conceptual thinking. Two years’ experience as a Facilities Coordinator in a residential setting preferred. Strong knowledge of facilities maintenance and hands-on experience. Good organizational skills: ability to manage time and tasks effectively. Ability to broker resources/vendors for Tri-Valley Haven in a cost-effective manner. Familiarity with Davis Bacon regulations helpful. Knowledge of violence against women and children, and homelessness preferred. Completion of minimum required Agency Training within 6 months of employment (if not before).

AREAS OF RESPONSIBILITY

I. FACILITY COORDINATION A. Coordinate facility maintenance issues such as plumbing, light electrical work, heating and cooling, office equipment, security cameras, painting, and structural repair. Field emergency and/or service calls from staff for facilities issues. B. Manage and maintain leases for Haven rental facilities. Manage servicing, maintenance, smog checks and registration for all agency vehicles. C. Maintain Haven sites, obtaining appropriate certifications and licenses as required (i.e., fire inspection, Health Dept., etc.) D. Develop safety and emergency protocols for each Haven facility with assistance from Department Directors. E. Coordinate services from outside vendors when necessary, such as plumbing emergencies, etc. F. Work closely with TVH Maintenance Technician for timely completion of jobs. G. Responsible for ensuring that the physical locations of the TVH facilities are kept as pleasant, safe environments. Uphold the confidential location of TVH shelters. H. Responsible for ensuring that supplies for emergencies are available for residents at all Haven Shelters including food, water, cooking equipment and fuel, diapers and first aid supplies. II. TVH RESOURCE MANAGEMENT A. Responsible for maintaining an inventory of frequently used supplies, make purchases when needed to complete tasks. Follow the requisition protocols for making purchases. Maintain an updated record of invoices from external vendors. B. Develop and maintain inventory records for each facility, starting with residential programs first. Initially develop with each Department Director, then maintain routinely. C. Coordinate pick-up and distribution of supplies, donations, equipment etc. for TVH programs. August 15, 2023 D. Develop a maintenance calendar to provide good visibility for project planning. Work with the Volunteer Coordinator to coordinate group volunteers. E. Keep track of regular and ad-hoc facility expenses, routine maintenance and develop reliable vendors for jobs that need to be outsourced. III. GENERAL TASKS - Performs general tasks as needed and represents Tri-Valley Haven in a professional manner. Tasks include, but are not limited to: A. Attend meetings as required, participate in various TVH committees. B. Assist with TVH special events logistics as required by Executive Director. C. Represent TVH at community meetings relevant to facility and safety. D. Assist with volunteer projects relevant to facility maintenance/improvement. E. Have a valid California driver license and an insured automobile that employee will use as necessary for agency related business. F. Must maintain a good Motor Vehicle Record (MVR) to be able to drive for the agency. IV. CAPITAL PROJECT – Tri-Valley Haven is rebuilding its domestic violence shelter. A. The Facilities Coordinator will coordinate (along with shelter staff) the logistics of moving current clients, shelter staff, office equipment, furniture and other program supplies to a temporary site. B. Work with the demolition crew, construction company etc. on project needs. V. OTHER TASKS AS ASSIGNED BY THE EXECUTIVE DIRECTOR WITHIN THE SCOPE OF TRI-VALLEY HAVEN’S MISSION. VI. PHYSICAL REQUIREMENTS A. Prolonged periods standing and walking throughout facilities. B. Must be able to lift up to 20-30 pounds at times. C. Must be able to bend, lift, stretch, climb, and crawl to maintain equipment and buildings. D. Must be able to perform work in a variety of weather conditions. VII. ADA ESSENTIAL TASKS A. Stoop, kneel, crouch, climb or crawl B. Working in high stress/emergencies C. Good grip strength D. Working off-shift/rotating schedule E. Good reading/distance vision F. Sitting/Standing for extended per G. Good communication skills H. Specific knowledge or education I. Learning ability J. Operation of motorized equipment K. Good distance vision L. Ability to speak clearly M. Ability to discriminate speech N. Reasoning and thinking skills O. Ability to problem solve P. Lifting 20 to 30 pounds Q. Carrying 20 to 30 pounds R. Gloves or hand protection S. Operation of agency vehicles Hiring Range: $23.50 - $27 per hour Tri-Valley Haven is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

General Responsibilities: Under the direction of the Shelter Manager, the Bilingual Case Manager will provide direct service in a sensitive, non-judgmental, informative, and effective manner to domestic violence and sexual assault survivors and their children who are clients of Tri-Valley Haven. General Requirements: A bachelor’s degree is preferred, with a year’s relevant experience, preferably in nonprofit work. Soft skills – trauma informed, observant, empathetic, good listener, independent and passionate about helping domestic abuse survivors. Two years minimum experience with computers, client data management experience a plus. Knowledge of mental health services in Alameda County. Knowledge of homelessness and violence toward women and children. Bilingual Spanish, or Farsi/Dari, or Cantonese/Mandarin required. The successful completion of our Agency’s Training within 6 months of employment (if not before) is required. Ability to work successfully in a fast-paced work environment and with client emergencies at a shelter site in person.

AREAS OF RESPONSIBILITY

I. CASE MANAGEMENT A. The primary responsibility of the case manager is to work directly with residents of the domestic violence shelter, on site. Assist clients with a case plan and next steps for healing, stability and housing. B. Appropriately refer clients to agency resources (counseling, legal clinic, housing services, food pantry and thrift store), as clients work towards self-sufficiency. C. Partner with various program and shelter staff, as well as with community-based programs to explore best possible options for clients as they move forward in their healing journey. D. Maintain master binders for all original client related materials. Accurate and timely data entry of all provided services in compliance with funding guidelines. E. Responsible for maintaining healthy professional working relationships with the staff of public and private agencies that provide resources to Tri-Valley Haven clients. F. Advocate for client benefits, housing, childcare, children's services, employment, job training, budgeting, food, clothing, legal services, medical resources, and other sources of assistance for their Tri-Valley Haven clients. II. DIRECT SERVICE  A. Collaborate with sexual assault services team in tracking services provided to survivors of sexual abuse. B. Handle crisis calls on the 24-hour crisis hotline following training. C. Complete one week of back up shift service per quarter. D. Screen and interview potential residents and, when appropriate, conduct intakes. E. Responsible for complying with laws and guidelines pertaining to domestic violence and sexual assault service provision as specified in training and protocols. F. Help shelter staff in enforcing house rules and maintaining security, order, and efficiency within the shelter. Maintain absolute client confidentiality. G. Record all client interactions and submission of a daily log. III. GENERAL TASKS  A. Attending staff and agency meetings as needed. B. Submit accurate timesheets at the end of each pay period. C. Participate in community/agency fund raising and special events as required. D. Makes community education outreach presentations as needed. E. Must have a valid California Driver's License and an insured automobile that employee will use as necessary for agency related business, including transportation of clients. F. Must maintain a good Motor Vehicle Record (MVR) in order to be able to drive for the agency. IV. OTHER TASKS AS ASSIGNED BY THE DV SHELTER MANAGER, DIRECTOR OF DOMESTIC VIOLENCE SERVICES, AND/OR THE EXECUTIVE DIRECTOR WITHIN THE SCOPE OF TRI-VALLEY HAVEN’S MISSION. V. ADA ESSENTIAL TASKS A. Working alone B. Working in high stress situations C. Working in emergency situations D. Working off-shift/rotating schedule E. Good reading vision F. Sitting G. Good communication skills H. Specific knowledge or education I. Learning ability J. Operation of motor vehicle K. Good distance vision L. Ability to speak clearly M. Ability to discriminate speech N. Reasoning and thinking skills O. Ability to problem solve P. Typing or keyboarding skills Q. Lifting 10 to 20 pounds R. Carrying 10 to 20 pounds S. Gloves or hand protection   Hiring Range: $23.44 - $28.64 per hour